Politica de expediere
Shipping Policy
Shipping Destinations
FelantriX currently ships to:
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Romania
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Germany
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Austria
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France
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Sweden
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United States
We are continuously expanding our shipping network to reach more countries in the future.
Processing Time
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Estimated delivery time is:
7–15 business days
Delivery times may vary depending on your location, product availability, customs clearance, and local shipping carriers.
Some orders may arrive sooner than expected.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information.
Tracking numbers may require up to 72 hours to become active.
Shipping Costs
Shipping costs are calculated during checkout.
Free shipping promotions may be available on selected products or during special campaigns.
Shipping Delays
Although we work with trusted logistics partners, unexpected delays may occur due to:
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customs inspections
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severe weather conditions
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carrier delays
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peak shopping seasons
We appreciate your patience and understanding.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
FelantriX is not responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days after the expected delivery date.
Our support team will assist you as quickly as possible.
Contact
For any shipping-related questions, please contact us at: