Politica de rambursare

Refund & Return Policy

At FelantriX, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, we're here to help.

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Certain products, such as personal care items or customized products, may not be eligible for return for hygiene or personalization reasons.

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

If the return is due to a defective or incorrect product, FelantriX will cover the return shipping costs.

For all other returns, customers are responsible for return shipping expenses.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Our team will work to resolve the issue as quickly as possible.

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it can no longer be cancelled.

For any return or refund inquiries, please contact: