Help & FAQ 🤕
Frequently Asked Questions
📦 How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is 7–15 business days, depending on your location and the shipping method selected.
You will receive a tracking number as soon as your order has been shipped.
🌍 Which countries do you ship to?
We currently ship to:
-
Germany
-
Romania
-
Austria
-
France
-
Sweden
-
United States
We're continuously expanding our shipping destinations.
🚚 How can I track my order?
Once your order has been dispatched, you'll receive an email containing your tracking number.
If you haven't received it after a few days, feel free to contact us.
💳 Which payment methods do you accept?
We accept secure payments through trusted payment providers.
Available payment methods may include:
-
Visa
-
Mastercard
-
American Express
-
PayPal
-
Apple Pay
-
Google Pay
-
Shop Pay
Available options may vary depending on your country.
🔒 Is my payment secure?
Yes.
All payments are processed using encrypted and secure payment gateways.
FelantriX never stores your credit card information.
🔄 Can I return my order?
Yes.
You can request a return within 14 days of receiving your order, provided the item is unused and in its original condition.
Please visit our Refund Policy for complete details.
❌ Can I cancel my order?
Orders can only be cancelled before they have been shipped.
If your order has already been dispatched, you'll need to request a return after delivery.
📦 My package arrived damaged. What should I do?
Please contact us within 7 days of delivery and include:
-
your order number
-
photos of the damaged product
-
photos of the packaging
We'll resolve the issue as quickly as possible.
📧 How can I contact FelantriX?
You can reach us anytime at:
We usually reply within 24–48 business hours.
⭐ Why choose FelantriX?
At FelantriX, we carefully select products that combine quality, functionality, and modern design.
Our goal is simple:
To make everyday life easier, more organized, and more comfortable.